Monitoring & Alerting IT Infrastructure as a Service

M247 Global’s Monitoring-as-a-Service platform provides real-time visibility into the health and performance of critical hardware infrastructure, from servers and storage to networking, edge computing, and IoT devices across data centres, edge environments, and hybrid IoT or AI ecosystems.

The solution continuously tracks functionality, traffic, and performance metrics, ensuring that every component operates within defined parameters.

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Centralised Monitoring and Intelligent Alerting

Designed for both M247 Global infrastructure customers and those using their own or third-party environments, the platform enables centralised monitoring, real-time alerting, and proactive performance optimisation across distributed infrastructures.

By continuously tracking key metrics, detecting anomalies, and triggering automated alerts, the solution ensures service continuity, minimises downtime, and optimises operational efficiency.

Who Is This Use Case For?

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Industries

  • Telecommunications
  • Data Centres
  • Cloud and Hosting
  • Smart Infrastructure
  • IoT Device Manufacturers
  • AI and Machine Learning Platforms
  • Financial Services
  • Manufacturing
  • Energy
  • Retail
  • Transport and Logistics

Roles

  • CTOs
  • IT Directors
  • Infrastructure Managers
  • Network and System Engineers
  • NOC Managers
  • Operations Leads
  • DevOps Engineers
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Business Problems or Operational Challenge

Enterprises managing complex IT environments often struggle with:

  • Limited visibility over hardware performance and environmental conditions across distributed locations.

  • Reactive incident management, leading to service disruption and downtime.

  • High complexity in tracking dependencies between network and hardware components.

  • Manual monitoring processes that increase operational costs and delay responses.

  • Fragmented systems lacking integration between monitoring tools, alerting mechanisms, and reporting dashboards.

  • Compliance and SLA pressure requiring continuous uptime and traceable performance data.

The absence of centralised, automated monitoring directly impacts productivity, customer satisfaction, and revenue. Without unified monitoring and intelligent alerting, infrastructure performance and reliability are difficult to maintain, especially in large-scale, hybrid, or IoT-driven systems.

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M247 Global’s Hardware Infrastructure Monitoring & Alerting


M247’s Hardware and Network Monitoring Platform offers a fully managed, cross-environment solution that monitors functionality, performance, and traffic across any IT hardware, including servers, storage systems, routers, firewalls, and network devices.

The service is delivered via M247’s secure backbone and supported 24/7 by the Global Network Operations Centre. It provides complete infrastructure awareness, early anomaly detection, and automated escalation for incident prevention.

Key differentiators:

  • Unified view of all monitored assets and environments.

  • Integration with existing ticketing, reporting, and infrastructure systems.

  • Works across M247 Global, customer-owned, or third-party environments.

  • Fully managed by M247 Global specialists, requiring no internal resources.

Key Features & Capabilities

Real-time monitoring

Continuous tracking of servers, routers, switches, firewalls, storage, IoT, and edge devices.

Real-time dashboards

Unified interface for device status, performance KPIs, and trend visualisation.

Functional and traffic analysis:

Monitors both operational health and network traffic flow for bottleneck detection.

Traffic and bandwidth insights

Visualises utilisation and helps optimise network capacity.

Custom alerting engine

Multi-channel notifications (email, SMS, Teams, Slack, webhook) triggered when thresholds are exceeded.

Edge data processing

Reduces latency and enables faster alert delivery.

Secure data collection

Encrypted transmission and access control via M247’s private backbone.

Scalable architecture

Multi-tenant setup supporting multiple customers and environments.

Historical functionality reports

Enables trend tracking for capacity planning and predictive maintenance.

24/7 NOC oversight:

Continuous supervision, proactive incident response, and SLA-driven support.
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How It Works (Implementation & Workflow)

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Assessment and Design

M247 Global experts evaluate the customer’s infrastructure, define monitoring scope (hardware, sensors, network), and set performance thresholds.

Deployment and Configuration

Agents and collectors are installed across customer environments; monitoring parameters and alert channels are configured.

Integration and Configuration

The platform is linked to traffic data, SNMP, and API-based systems.

Testing and Calibration

Thresholds, alert logic, and bandwidth visibility are validated.

Operational Phase

Continuous monitoring and proactive incident management via M247’s Global NOC, with monthly performance reports and trend insights.

Business benefits & outcomes

Benefits for IoT Providers

  • Unified oversight: One platform to monitor all IT, network, and edge devices.

  • Reduced downtime: Early detection and instant alerts prevent outages and minimise service interruption.

  • Operational efficiency: Automated monitoring reduces manual intervention.

  • Improved SLA compliance: Continuous visibility supports faster resolution and audit-ready reporting.

  • Scalability and flexibility: Easily expand monitoring across multiple data centres or customer sites.

  • Customer confidence: Transparency and reliability strengthen client trust.

Real-World Scenarios (Examples of Application)

 

 

Key Applicability Areas

  • Data centres: Monitoring server racks, UPS units, cooling systems, and power supplies.

  • Telecommunications providers: Supervising base stations, routers, and environmental conditions.

  • IoT and AI systems: Tracking compute node health and real-time data flow.

  • Cloud and hosting environments: Alerting on resource usage and hardware failures.

  • Manufacturing and logistics: Monitoring PLCs, sensors, and edge devices for predictive maintenance.

  • Enterprise IT operations: Unified visibility for multi-site hardware infrastructure.

Technical Requirements & Integration

Supported Environments

On-premises, cloud, hybrid.

Security and Compliance

  • Encrypted communication (TLS 1.2+)

  • Role-based access control

  • GDPR and ISO 27001 alignment

Delivery Model

Fully managed SaaS or on-premises deployment.

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